PLEASE NOTE: After the UK's withdrawal from the EU we regret that there are no deliveries to customers in Northern Ireland & International destinations until further notice. We hope this is resolved soon.
We have a large range of the most popular products from most of Eastern Europe. Specifically, most of the products we stock are from Lithuania, Latvia, Poland, Russia, Romania, Bulgaria, Hungary, The Czech Republic and Slovakia. We also have a few products from Estonia, Georgia and Ukraine.
We try to keep the most popular products in stock, but there are always more products that we can add. If you don't find your favourite product in our selection please let us know by contacting us and we will do our best to find it and stock it.
All orders can be placed online through our website.
As you go through the website, just add the products you wish to order into the basket. Once you have finished, simply Check Out and your order will be sent to us automatically.
We are also able to take orders via social media and telephoning our customer services. In such cases we will prepare your invoice and send you an email to double check all information is correct and make payment. If you order over the phone, we can also take card payments straight away.
We currently accept all major credit and debit cards such as MasterCard, Visa and American Express. All transactions are securely processed via our online payment merchant service. We will soon add other forms of payment such as PayPal, so please stay in touch or sign-up to our newsletter for confirmation of when this is available.
For local delivery orders that we personally deliver (All "DA", SE7, SE9, SE10, SE18, SE10 & SE28 postcodes only) we can accept cash on collection.
Once you have selected your items and proceeded to the check out, you will be prompted to enter your payment details during the checkout process. The card details that you enter during this process will be "authorised" by your bank as per usual - this is the same whenever you use your card to pay for items, either anywhere online or in-store. However, your bank will not debit your account until we manually request the payment to be released by your bank. We can only do this once your order is ready and packaged, ready to be shipped and despatched.
Your card will only ever be "authorised" to the value of your total order and we can only request payments up to this amount (although we can request less, for example when an item you have ordered is out of stock but you still wish to receive the rest of your order). As an example, if your checkout total is £27.34, once your card is authorised by your bank, we can only request a maximum of £27.34, we could not later ask your bank to pay us £30.
All authorisations are only valid for 48 hours, after which time your bank would need to re-authorise your payment should you wish to continue with your order. If this happens we will contact you to confirm this.
We have to process all payments this way, as your order may contain items that need to be paid for based on their weight, e.g. some deli meats, pre-packaged meats & sweets and chocolates sold by the KG and we cannot bill for these without the final weight of the items. This method ensures you only pay for the amount of items that you receive and are not billed for more. For example, you may order 1kg of pork ribs - rather than being billed £5.40 for the full kilo, once our butcher has cut your ribs they may only weigh 0.962kg, not quite a full kilo and so you should only be billed £5.19 for the ribs in this example.
Some items on our website are sold by the KG e.g. Delicatessen meats, pre-packaged meats as well as some chocolates and sweets. In order to ensure you only pay for the exact quantity of weight that we send for such items, we have to pack and weigh the item and then bill you accordingly. This is process must be completed prior to payment to ensure you are happy with the quantity you are being billed for.
Also, on some occasions, we may be out of stock for a product you have ordered and therefore we have to ensure that you do not pay for products that we do not have. In such cases, if possible, we can offer an alternative product and if you agree, we will replace the item.
During the checkout process, when you enter your Paypal or card details to pay, your bank will "authorise" the payment.but it does not release the money to us. We have to manually confirm the payment and request the funds from your bank or Paypal and we only do this once your order is packaged and ready to ship If there are any errors or you wish to remove some items prior to this, please just contact us and we will happily make any changes you wish.
In this case, its likely you may have placed a large order or an order that contains heavy items. For health & safety reasons our courier partners will only handle orders with a maximum weight of 30kg for a single package. Any orders that weigh more than the 30kg will have to be split into 2 (or more) separate packages and unfortunately each package will have separate shipping charges to be paid for. Please contact us if you are unable to finalise your order due to this.
We are also aware of a technical issue that some customers are unable to finalise their orders and being incorrectly informed that no shipping method is available for their delivery address. We are working on having this issue resolved as soon as possible. We have found that customers are able to later complete their orders and checkout normally if they wait for an "abandoned cart" email generated by our website. The email will contain a link that takes customers to the checkout with all the previous items that were in their basket already added to the basket.
During the checkout process you will be asked to select your preferred delivery date on a calendar, you will only be able to choose from the available dates the calendar will display at the time you are placing the order. This will be the day the order arrives at your delivery address, so please select a date that you know somebody will be at home (or work) to accept the delivery.
All our orders are shipped between Monday - Thursday only on a Next Day service (UK Mainland, Channel Isles, Isle of Wight & Northern Ireland only). Deliveries are therefore delivered by the couriers between Tuesday - Friday. Weekend deliveries are possible, however, we do not offer this service as standard due to high costs. However, if a customer wishes to receive a delivery on the weekend, please contact us to see if this can be arranged and the costs involved. Deliveries to Isle of Man & Scottish Highland & Islands orders are currently only able to be shipped on a 48-hour service. Sadly, this means we are unable to ship dairy, meat & frozen items to these locations - we can still send all other products.
With the above information in mind, in most cases the earliest you will be able to receive your order is approximately 48-hours at the earliest - It is not possible to place your order and receive it the day after - we do not offer a next day service. You will start to get shipping and tracking details once your order has been packed. Our couriers will usually supply you with updates on your delivery progress via email or occasionally through SMS messages also.
Currently its not possible for customers to set a specific time for delivery, as this is beyond our control.
On the morning of delivery, you will be notified by both email and text message (if you have supplied your mobile number) with a 1-hour delivery window of when the driver will expect to deliver your parcel. This time-slot cannot be changed under any circumstances so if no-one is available to receive the order, the driver will not make another attempt to redeliver the parcel the following day. In such circumstances, as the order contains food items, they will leave the parcel in a safe place or with a neighbour.
If the 1-hour time slot is not convenient, customers are advised to notify the courier that they can leave the parcel in a safe-place or with a neighbour. Under any circumstances do not refuse the delivery or request a redelivery the following day as your parcel will be destroyed automatically by the courier and we will be unable to issue a refund.
We give customers the option to choose their own preferred delivery date so that they can select a date when they know that they, or someone else will be available to receive the order. We know that sometimes circumstances or plans can change so it may still be possible to change the delivery date. You should contact us as soon as possible to discuss this.
If your parcel has not left our warehouse (usually parcels are shipped the day before scheduled delivery) then its possible to change the date of delivery without any problems. However, if your parcel has already been packed and left our warehouse its too late for us to change the delivery date. In this case you still have the option of asking the courier to leave the parcel in a safe place or also asking them to leave the parcel with a neighbour. You can do this directly through the courier or by asking us to notify the courier.
Please be aware that the courier may give you an option to have the parcel delivered on the following day, however, customers should NEVER select this option as your parcel will not be delivered on a rescheduled date and will automatically be destroyed by the couriers due to them containing perishable food items! If a customer uses this option and the parcel is destroyed we regret that we cannot be held responsible and will be unable to issue a refund. This is why we stress that customers should only ever select a suitable date for delivery when they know they will be able to receive the order.
Europa Fresh want to ensure you receive your order in the best condition possible. We use specialist packaging that has been tested in various scenarios to ensure that any chilled items such as frozen, dairy and meat items arrive completely chilled and at the correct temperature. The packaging keeps all products at the correct temperaturebetween 24-48 hours in the summer and 72 hours in the winter. For UK orders, all frozen and chilled products are sent on a Next Day delivery (24 hour) service by our courier.
We are so confident that your products will arrive as cold as possible that we offer a 100% money back guarantee for any products that arrive damaged.
Dry and grocery products are sent in standard packaging, but packed carefully to ensure they are not damaged in any way during delivery.
Our frozen and refrigerated products can be sent anywhere in mainland UK, Channel Islands, Isle of Wight & Northern Ireland and will arrive on a Next Day delivery service and treated with priority by the courier to ensure delivery as fast as possible.
However, there are some parts in the UK which our courier partners cannot reach as quickly within a 24 hour timeframe. In particular, these areas include Scottish Highlands & Islands & Isle of Man. Customers in these areas can expect to receive their orders on a 48 hour delivery service. Therefore, we cannot currently ship any chilled or frozen products. We are still able to ship our dry groceries, drinks and alcohol to these locations - only chilled and frozen products are not possible.
The easiest way to know how much delivery will cost is to add the products you require to the basket, enter your delivery address details and let our advanced systems automatically calculate the delivery charges for you based on the contents of your basket when you checkout and the delivery destination.
Most of our rates cover parcels up to 20kg and then increase by 10kg increments.
For very small orders (e.g. just a couple of smaller items) to mainland UK only that do not contain any refrigerated or frozen items and weigh up to a maximum of 2kg (including postage materials), we can ship on a 3-5 day delivery service signed for courier service for £3.99.
If your order is eligible for this delivery option, it will be displayed at the checkout automatically. If your order weighs more than the 2kg limit, contains fridge or frozen products or the delivery destination is outside of mainland UK this option will not be possible.
We can send our chilled and frozen products anywhere in the UK Mainland area for £9.99, for a parcel weighing up to 20kg. Any parcels that weigh between 20.001kg & 30kg will cost £13.99 and any parcels between 30.001-40kg will cost £19.99. There are more rates calculated until 140kgs - anything more than this will require a custom delivery quote so please contact us if you have an exceptionally large order.
Non Chilled/Frozen Orders
Orders that do not contain any chilled, refrigerated or frozen products can be sent in standard packaging and do not require our specialist refrigerated packaging. These delivery charge for these orders is £7.99, up to 20kg - orders weighing between 20.001kg - 30kg will then cost £12.49 and any parcels between 30.001 - 40kg will cost £15.99. There are more rates calculated until 140kgs - anything more than this will require a custom delivery quote so please contact us if you have an exceptionally large order.
If you mistakenly select the wrong shipping method during your checkout we will contact you to update it to the most appropriate option.
In all cases, during the checkout process, customers have to select their preferred delivery date on our delivery calendar. This will be the delivery date the order should arrive. Please check your order confirmation email if you are unsure of your delivery date or please contact customer services who will be happy to help you.
PLEASE NOTE: Our "Next Day" delivery service begins the moment when your parcel has been physically despatched from our premises - please be aware this may not be the same day as you placed your order.
Our Local Delivery service has been developed to help our local customers, giving them another option to have their orders delivered by our drivers and vans. Deliveries are made using refrigerated vans, ensuring your order arrives perfectly.
Your order will not be packed and shipped with 3rd-party couriers but will be delivered bagged, to your doorstep on the day that you choose at the checkout.
On the day of your delivery, you will receive an email with a 1-hour delivery window during which our driver will arrive with your order along with tracking information so that you can see how many more deliveries the driver has before your order is due to be delivered. Please ensure somebody is available to receive your order.
We plan to expand our delivery area soon to include other parts of London & Kent in the future.
If your postcode is not within our delivery range then we are not currently able to deliver to you ourselves, but we can still ship your order to you anywhere in the UK - please continue to use our standard shipping options and your order will be packed and shipped via our courier partners.
We have a minimum £20.00 spend (not including shipping costs) for our Local Delivery service. Any orders below this amount will not have the option to select Local Delivery at the checkout - these orders will need to use our standard shipping options for which we have no minimum requirements.
Our Local Delivery option charges are £3.99 for addresses in Zone 1 & £6.99 for addresses in Zone 2.
We also offer a FREE delivery option for orders over £75 in Zone 1 & £100 for addresses in Zone 2.
Our subscription service is a new way for customers to shop to help save time and make life easier by automatically placing orders for the products that you desire, as frequently as you wish.
By placing a subscription order customers can choose how often they wish to recieve their order - whether its each month, every 2 months or every 3 months, its entirely up to you! You can even choose to have some products delivered once per month and other products delivered every 2 or 3 months!
Everything is taken care of - from ordering to payments, there is no need for you to do anything once the subscription has been arranged. Customers have complete control of their orders and full management options - pause, skip or cancel orders at any time within your account. The products in the subscription can also be changed - remove, add or change quantities as you wish, it can all be managed by you through your account.
When shopping on our website, please click onto the actual product page of the product you desire and you will see the options to "make a one-time purchase" (e.g. make a purchase as normal, without making a subscription plan) or "Subscribe & Save" meaning that you will be adding that product to a subscription plan. We offer a 5% discount on your first subscription order, standard prices apply after your first order.
Continue adding products to your subscription, selectring how often you wish to recieve the item(s) and checkout as normal. Your basket can contain only subscription products or a misture of subscriptions and one-time purchases, simply make your payment via your preferred method and this method will be used for all future subscriptions. Then just sit back and relax - we will take care of everything else for you and send your orders on time.
Payments are taken automatically, using the same billing details entered for your first subscription order. Payments will be collected each month (or every 2/3 months, depending on how frequently you have selected for your subscription plan order) on the same day of the month as your first order was placed, e.g. If you placed your first order on 7th January, your payment will be taken on 7th of each month thereafter, until paused or cancelled by you.
You will receive an email reminding you a payment will be taken the day before it is due - payments will usually be taken 1 week before your order is due to be shipped - and also receiving another email once it has been successfully processed. If a payment is unsuccessful or declined by your bank, our website will attempt to process the payment up to 3 times more over the following 3 days, after which your subscription will be cancelled, if the payment is still unsuccessful.
Customers can view their subscriptions by logging into their
accounts on our website. Alternatively you can view, edit and cancel their subscriptions through the link they
receive in the subscription email which you receive when first creating a
subscription. Any changes you wish to make t your subsription can then be made.
Customers have complete control over the products they order. Its absolutely possible to add some products to a subscription order arriving each month, some more products arriving every 3 months and some products purchased as a one-off, one-time single purchase all in the same basket. There is no need to create 3 separate orders, just checkout as normal, enter your billing & shipping address details one time and make a single payment.
If you wish to change your personal details or the address details please log in to your account on our website and click the manage subscription option. There you will be able to edit the presonal details such as shipping or billing address details, email addresses, card payment details etc.
Please log-in to your account area on our website and click the subscription management option. There you will be able to make any changes you wish to make to your subscription. You can also use the link provided in your initial subscription confirmation email to do this or contact our customer services to do this on your behalf.
You can adjust the quantity of a particular item, change the product for a different one, add new products, remove products or change how often you recieve them.
Alternatively, If you need any assistance to do this please get in touch with our customer services team who will be happy to assist.
Please log-in to your account area on our website and click the subscription management option. There you will be able to cancel the subscription. You can also use the link provided in your initial subscription confirmation email to do this or contact our customer services to do this on your behalf.
Working with all major suppliers from Eastern Europe...